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Hosting Control Panel F.A.Q.

• General questions and answers

  • 1. I haven't received my welcome email. What should I do?

    Probably the mail server you are using has blocked the welcome email we have sent you. Write us from the exact email address you used upon signup asking to resend your welcome email. Ops yes, we can be reached at support [at] supportindeed.com.

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  • 2. How do I start/upload my site to your hosting?

    To get started, you will probably want to upload your site and test it on a free subdomain. Please go to your control panel Subdomain Manager menu and create a subdomain on any of the domains you are allowed as options in the dropdown menu.
    
    You will notice that a corresponding directory for that subdomain is automatically created for it at path: /home/www/sub.domain.com and such folder is created in the File Manager.
    
    Please make sure you upload your web data (site) to this folder. You will then be able to address your site by typing in http://sub.domain.com (note "www." won't work for subdomains).
    
    If you do not have an FTP client yet, we recommend you download and familiarize yourself with FileZilla. Very efficient and easy to use http://filezilla-project.org/download.php?type=client
    
    To establish FTP connection, please start your FTP client, type in the login details in their respective fields
    FTP Hostname : All FTP Hostnames are listed in your control panel, FTP Manager menu on the bottom of the page;
    FTP Username : FTP username is listed in your Control Panel, FTP Manager menu;
    FTP Password : The one you have assigned to your FTP account. For the default one FTP account if you haven't changed it, the password is the same as your initial hosting account password;
    
    If you are using a particular FTP client that also has a field input for "Remote directory", please type in: /home/www
    
    You may find the File Manager very useful to browse over your site's files and even edit these files.

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  • 3. I would like to close my account. How?

    To close your free account please login to your control panel and find the Account Closure menu. There you should only repeat your username and password, write a short feedback and confirm you want the accout to be closed.
    
    If you wish to close your paid account, proceed to do so by contacting us at sales[at]supportindeed.com

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  • 4. Why is my site showing "This domain still has no index.html page uploaded!" page?

    This is our default index.html which is automatically added when you create a domain/subdomain into the Domain/Subdomain Manager. Upload your own index.html page to see your site's default page.
    
    Typically when you are uploading by FTP Client, its default settings may not overwrite existing files, therefor please delete this our default index.html page to upload yours.

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  • 5. What PHP functions are disabled on free accounts?

    The following PHP functions are disabled on free accounts due to system/security reasons: allow_url_fopen, fsockopen, pfsockpen, getrusage, get_current_user, set_time_limit, getmyuid, getmypid, dl, leak, listen, chown, chgrp, realpath, link, exec, passthru, curl_init.
    
    For further restrictions on free type accounts, please refer to our Terms of Services - FREE Hosting .

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  • 6. Can I change my php.ini settings and/or switch to php 5.x/4.x?

    Yes, however only clients on paid accounts can change their php.ini settings from their web hosting control panel, PHP Settings menu. Paid and free accounts can switch from php 4.4.1 to 5.3.1 using PHP Settings menu.

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  • 7. I lost my username/Client ID and/or password. What can be done?

    If you can recall your username/Client ID, please use the lost password retrieval tool at our login page. If you lost your username/Client ID as well, you can simply contact us by sending an email from the email address used originally for the account registration and ask for your details. The email address to send your query is support[at]supportindeed.com.

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  • 8. I uploaded my site but it doesn't show up when I type in my domain/subdomain in a browser.

    At first it is important to understand if the browser response is "Server not found" or it forwards to the browser's embeded search engine and response is "No results found for...". If you get these type of responses and you use a domain make sure it uses the correct NS settings . The one you should point your domain to. NS settings are listed in your Domain Manager section under NS column, after you add the domain.
    
    Next, check whether you uploaded the site to the exact folder location associated with the respective domain/subdomain. Visit your File Manager and browse in the resepective folder that corresponds to the subdomain/domain and make sure site's files have been uploaded correctly and files' permissions are 755.
    
    Important : If the subdomain/domain is loaded in the browser but then gets redirected to 404 error or to our utility domain/subdomain - the page you are trying to view most probably contains abusive word, which our filtering system prevents to be displayed as part of our security measures on the free type accounts.

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  • 9. My web site (written in php) has difficulty to display the symbols £, € etc. When text is called from a database, how can this be rectified?

    Here are several things you need to set up in order to have these signs displayed correctly:
    
    - Inside your control panel, phpMyAdmin should be set to the following unicode standard: 'utf-8';
    - Meta tags on all pages should be: <meta http-equiv="Content-Type" content="text/html; charset=utf-8">
    - All texts should be imported in the database using unicode standard: 'utf-8' as well;

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  • 10. What is the php memory size limit your platform supports?

    The PHP memory limit on the Free hosting platform is 64MB and cannot be changed or exceeded.
    
    On a premium server, you can maximize your available memory resources by modifying your main configuration file, also known as php.ini.

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  • 11. How to enable Zend Optimizer/Ioncube support for my web hosting account?

    This instruction applies only for paid hosting accounts and requires to EDIT the php.ini file. Inside your web hosting account, PHP Settings menu add the following line at the end of the file:
    
    # For Ioncube and php4:
    zend_extension = /usr/local/ioncube/ioncube_loader_lin_4.4.so
    
    
    # For Ioncube and php5:
    zend_extension = /usr/local/ioncube/ioncube_loader_lin_5.2.so
    
    
    # For Zend Optimizer and php4:
    [Zend]
    zend_extension_manager.optimizer=/usr/local/Zend_php4/lib/Optimizer-3.3.3
    zend_optimizer.version=3.3.3
    zend_extension=/usr/local/Zend_php4/lib/ZendExtensionManager.so
    
    
    # For Zend Optimizer and php5
    [Zend]
    zend_extension_manager.optimizer=/usr/local/Zend_php5/lib/Optimizer-3.3.3
    zend_optimizer.version=3.3.3
    zend_extension=/usr/local/Zend_php5/lib/ZendExtensionManager.so
    zend_optimizer.optimization_level=15

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  • 12. How to unzip files directly on the Server?

    There are two ways to extract .zip files directly on the server:
    
    1.The first one is by using SSH
    ->Run the following command over SSH:
    unzip theziparchive.zip
    
    2.The second way is with PHP script.
    -> Create file unzip.php in the current directory where your zip file is and add to the file the following script:
    
    <?
    'unzip theziparchive.zip';
    ?>
    
    Run file unzip.php in a browser to execute the php script, that will trigger file to be unzipped.

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  • 13. How can I generate a CSR (Certificate Signing Request) so I can issue a SSL certificate for the website I am hosting with you?

    There is a section inside the Hosting Control Panel made just for that purpose. You will need to go to SSL Manager section -> Generate CSR.
    
    

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  • 14. I have added my domain in the Hosted Domains section, but my site is not working?

    There are several possible reasons for your site inactivity:
    

    • If you purchased your domain with us, your site should be visible 2-3 hours after your order has been approved. If your site is still not working, try cleaning your temporary internet files (check our FAQ for detailed explanation on how to do this).
    • If you purchased your domain with another domain service provider, you should contact and ask them to change your domain NS records to these listed in the "Name Servers" column in this section (Hosted Domains).
    • If you have not yet purchased your domain, then go to the Hosting Control Panel -> New Domains & Services section and register the desired domain before someone else registers it.

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  • 15. I cannot connect to remote scripts, RSS feeds or use cURL on my website?

    The outgoing connections are disabled by default on all accounts for security reasons, however they can be enabled for paid accounts from Hosting Settings section. So all you need to do is go to your panel Hosting Settings section look for "Firewall Options" and click on the "Enable" button.

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  • 16. What will happen when my hosting account reaches the traffic limit?

    If you reach the traffic quota for your hosting account, the website will display a message that your account is over quota. When your account is over quota FTP access will be restricted (File Manager section will also be disabled).
    
    Note: The traffic counter is reset at the beginning of each month, so on the first or second day of next month, your website will become available to the open public.

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  • 17. I have upgraded from free to a paid hosting account and my site stopped working?

    Your site is currently up and working, however you have accessed it while hosted on our free servers and your computer is trying to find the site on the old location (old/free server IP address) while actually the site is physically located on a paid server. What we can recommend you to do is try cleaning your temporary internet files - cache, cookies, etc. For more information on how to do this, please check the next question from our FAQ.

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  • 18. How can I delete my temporary internet files?

    You can clean your temporary internet files (cache/sessions/cookies) by pressing CTRL + F5 simultaneously in your web browser.
    
    If using the keyboard shortcut for temporary internet files removal doesn't resolve your problem, you can flush the DNS of your computer by executing the following commands depending on your OS:
    
    For Windows 98/NT/2000/XP:
    Go to "Start" -> "Run" -> type "cmd" -> press "Enter" -> type "ipconfig /flushdns".
    The result should be:
    Windows IP Configuration
    Successfully Flushed DNS Resolver Cache.
    
    For Windows 7/Vista:
    Go to "Start" -> "All Programs" -> "Accessories" -> "Command Prompt" -> type "ipconfig /flushdns"
    The result should be:
    Windows IP Configuration
    Successfully Flushed DNS Resolver Cache.
    
    For Linux:
    If the Name Service Cache Daemon is running then you will need to open "Terminal" and execute the following command:
    /etc/init.d/nscd restart
    
    For Mac OS:
    Open "Terminal" and execute the following command:
    lookupd –flushcache
    If you are using Leopard then run this command:
    dscacheutil -flushcache

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• GDPR

  • 1. What is GDPR?

    The General Data Protection Regulation (GDPR) is a directive (rule) adopted by the European Parliament (in 2016) and aims to control the processing and collecting of personal data of individuals (data subjects) based in the EU.

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  • 2. What is personal data?

    Personal data can relate to any information (data) that can be used for identifying a person, directly or indirectly. Personal data can include:
    

    • Name
    • Address
    • Telephone number
    • Email address
    • IP address

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  • 3. Where is personal data stored?

    All data is stored in our datacenter in Bulgaria, European Union.

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  • 4. When will the GDPR come into effect?

    The General Data Protection Regulation became effective on May 25, 2018.

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  • 5. Who falls under the GDPR?

    GDPR applies to all organizations and entities that hold and process personal information data of EU individuals. In other words, any company (no matter its location/if it resides inside or outside of the EU) that collects and processes data of EU residents must be legally compliant with the GDPR.

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  • 6. Do UK companies need to comply with the GDPR?

    Yes! The United Kingdom's exit date from the European Union is scheduled for March 29, 2019. Until that time comes, UK businesses must abide by the same GDPR rules as every other entity (company/organization) that offers goods and services to EU residents and collects their personal data.

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  • 7. Are there any fines/penalties for not complying with GDPR?

    The maximum fine/penalty for companies and organizations that do not comply with GDPR can be 4% of their annual turnover or up to €20 million, whichever amount is greater. The minimum fine for not abiding by the GDPR rules can be 2% of the annual turnover or €10 million.

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  • 8. GDPR data rights

    EU individuals are subject to the following rights:
    

    • The right to be informed - EU individuals are given the right to be informed about the collection and use of their personal data.
    • The right of access - it gives EU residents the right to access their personal processed data upon request.
    • The right to rectification - EU individuals are given the right to modify/update their personal information.
    • The right to erasure - it gives EU residents the right to request deletion of personal data.
    • The right to restrict processing – EU individuals are given the right to restrict (limit) the processing of their personal data.
    • The right to data portability – it allows EU residents to transmit their personal data from one service provider to another.
    • The right to object - EU individuals are given the right to object the processing of their personal data.
    • Rights in relation to automated decision making and profiling.

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  • 9. How can EU individuals make a data subject access request?

    If an EU individual wants to access, update, delete, restrict or transfer their personal data, they can make such requests verbally, electronically or in writing. Organizations must respond efficiently to such requests in a timely manner (within a period of 1 month after the official request/letter has been received).

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  • 10. What’s the difference between controllers and processors?

    Data controllers and processors are two different entities that have different obligations and responsibilities. A data controller is an entity that determines the purpose of the data processing; a data processor is an entity who processes and collects the data.

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  • 11. How to request deletion of your personal information?

    You can submit a Data Removal Request of your personal information at any time by emailing us at privacy@supportindeed.com .

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• Domain & Subdomain Management

  • 1. What is a Domain name and do I really need one?

    Domain name is the unique name of your website (like yahoo.com, microsoft.com etc) that differentiates it from the other sites on the Internet. The domain name is the address of your website. You can move your domain name (entire web site) from one host to another.

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  • 2. How can I purchase a domain name?

    You can purchase a domain name from your control panel. You should follow the steps:
    
    1. Login to Domain or Hosting Control Panel.
    2. Go to New Domains & Services .
    3. Follow the domain registration form.
    
    If you have troubles or need help with the pucrhase form, contact our Sales Dept. over chat on the top of the page.

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  • 3. I signed up for your service however I wasn't able to see my assigned subdomain/URL anywhere inside my control panel.

    Upon creation of your account we have not assigned/created any subdomain. You should create one yourself i.e. yourname.domain.com from within your control panel, Subdomain Manager menu. Once you create a subdomain the system will automatically create a corresponding folder inside your File Manager menu with the same name as your subdomain. Subsequently, you should upload your web site files inside this directory to have the site files set up correctly.

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  • 4. How to use my already registered domain name with your web hosting service?

    To set up the domain with us, add the domain through the Domain Manager menu, inside your hosting control panel. Once added under 'NS' column, you will see the proper NS settings next to the domain name. You need to point your domain to the specified NS settings (Name Servers). You can do so either by asking your domain provider, or you can do it yourself if you have a domain control panel.

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  • 5. Can someone see my personal information I provide when register a domain name?

    When you register a domain name your contact details are recorded in the so called WHOIS database - that maintains the contact info for all active domains. A domain's WHOIS info is publicly available as per ICANN regulations.
    
    If you feel upset exposing your contact deatils publicly, you can legally hide it by ordering Domain Privacy Protection to your domain. The service Domain Privacy Protection is available only for domain that are registered/transferred with us. You can purchase and apply Domain Privacy Protection to your domains over your control panel, New Domains & Services menu.

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  • 6. Is there a way to hide my personal contact information when registering a domain name?

    Yes, you can hide your personal contact info to reduce the chances of identity theft and data mining by purchasing Domain Privacy Protection . This service relaces your details with alternative to save you tons of spam and telemarketers. If any important information is sent though, it will be forwared to you. To purchase and apply this service, go to you control panel, New Domains & Services menu.

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  • 7. How can I change the path to my domains' content?

    While the default domains' path is /home/www/yourdomain.com, you can change it for your convenience to point the path to any other domain or subdomain of your account. Thus the content of the domain/subdomain that is pointed as path will display on the primary domain/sibdomain. You need to follow the steps:
    
    1. Login to your Web Hosting Control Panel.
    2. Go to Website Manager.
    3. Click on Subdomain Manager menu.
    
    You will be presented a screen from where you can manage your subdomains. You can change a subdomain's content path by clicking on Edit Subdomain icon and type in the new content path e.g. /home/www/otherdomain.com (path of any domain or subdomain hosted inside this specific hosting account).

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  • 8. How can I change the custom(404) error page for my domain?

    You can change the default 404 error page of your domain(s) only if you utilize paid account . You need to follow the steps:
    
    1. Login to your Web Hosting Control Panel.
    2. Go to Website Manager.
    3. Click on Subdomain Manager menu.
    
    You will be forwarded to a page from where you can manage your subdomains. You can change a subdomain's error page by clicking on Edit Subdomains, just underneath Options and type in the page URL.
    
    Custom 404 page feature is active on paid accounts only.

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  • 9. How do I manage my domain's MX, A, Cname, SPF, TXT, SOA records?

    Once you have setup your domain name with our services by assigning it our NS servers, you can manage MX , A , Cname , SPF , TXT , SOA records of your domain following these steps (only paid accounts) :
    
    1. Login to your Web Hosting Control Panel.
    2. Go to DNS Records menu.
    3. Choose hostname to manage its MX, A, Cname, SPF, TXT, SOA records.
    4. Add, Edit or Delete records.
    
    Note 1: Do not change configuration unless you are absolutely sure and know what you are doing.
    Note 2: For some DNS records change allow 12-36 hours to take effect.

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  • 10. I have created a subdomain however my subdomain www.subdomain.domain.com is not working! Why?

    Our system does not support "www" prefix for subdomains. You can visit your site by typing in the browser subdomain.domain.com or http://subdomain.domain.com.

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  • 11. Do you have domain alias option i.e. two domains pointing to one and the same web site content?

    Yes, you can point two different domain names to one directory. Just go to the Subdomain Manager section in your hosting control panel and edit the path of the "www" subdomain of one of your domains.
    
    For example you have added two domains via the Domain Manager section:
    domain1.com
    domain2.com
    
    In the Subdomain Manager section you will have respectively:
    www.domain1.com
    www.domain2.com
    
    Both domains are pointed to the respective folders:
    /home/www/domain1.com
    /home/www/domain2.com
    
    To have your two domains loading one and the same content, please observe the following steps:
    1. Upload your website at /home/www/domain1.com.
    2. Go to the Subdomain Manager section.
    3. Change the subdomain path of www.domain2.com from /home/www/domain2.com to /home/www/domain1.com.
    
    That's all. Your domains will open one and the same website.

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  • 12. How can I set/change the NS records of my domains?

    You should enter your Domain Control Panel and go to the My Domains section. Once there you should see the list of domains you currently have registered with us or transferred to us. Click on the domain you wish to edit and proceed to the DNS Settings tab. From there you can edit the NS records for your domain.
    
    Note: Be advised that a world-wide DNS replication takes 24-72 hours.

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  • 13. I am trying to add my domain, but the error "Domain already exists in our database" appears in the Domain Manager?

    This error message is appearing because your domain is already associated with another account in our system. Two accounts cannot host the same domain due to configuration conflicts. If you were using the domain in another account, please remove the domain from the Domain Manager and then try adding the domain to your new account. If you are still experiencing problems, raise a trouble ticket from your Hosting Control Panel -> Support Center -> Trouble Tickets.

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• FTP & File Management

  • 1. What is FTP and FTP Client?

    FTP is the abbreviation for File Transfer Protocol.
    
    FTP Client is a software that enables you to upload remotely and easily files to your hosting account by simply drag-and-drop files and folders, then they all are queued until successfully uploaded.

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  • 2. How do I upload my website?

    You can upload your website using any FTP Client or the File Manager inside your hosting control panel.

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  • 3. I don't have FTP Client. Where should I get one from?

    We recommend FileZilla FTP Client. Download FileZilla here .

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  • 4. What are my FTP settings so that I can establish FTP connection?

    The FTP settings are as follows:
    
    FTP Host : All FTP Hosts are listed in your hosting control panel, FTP Manager section on the bottom of the page.
    FTP Username : FTP username(s) are listed in your hosting control panel, FTP Manager section.
    FTP Password : The one you have assigned to your FTP account, for the default one FTP account if you haven't changed it, the password is the same as your initial hosting account password;
    port : 21

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  • 5. How to Delete, Rename or Move files or directories?

    Inside your Web Hosting Control Panel simply mark the check box corresponding to the file or directory you would like to manage and click the command button (Rename or Move).
    When you move files a dialog box pops up where you need to specify the path where the file should be moved e.g. /home/www/domain.com/new/destination/folder/.

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  • 6. How to change permissions (CHMOD) of a file or a directory?

    If you upload with File Manager all files/folders are uploaded/created by default with 755 permissions. Via File Manager you can change files/folders permissions by marking them on the left side check-box then choose permissions on the top and click on "Set" button.
    
    Alternatively and recommended you can change the permissions of your files/folders using FTP client. On most well-known FTP clients with a right click on the file/folder choose "Properties" to find an option for changing file/folder's permissions.
    
    Note: All php files need 755 permissions to work properly.

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  • 7. Can I edit a files' content through the Control Panel?

    Yes, you can. Inside your hosting control panel, File Manager section, next to each file there is an icon in the form of a paper sheet. Click on that icon to view and edit files' content.
    
    Note: Do not open more than one file in edit mode to avoid browser session mixing their content and even causing data loss.

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  • 8. How do I upload my files using the File Manager?

    To upload a locally stored document, please observe the following steps:
    

    1. Browse to the specific directory inside the File Manager where you would like the file to be uploaded.
    2. Select (from your PC) the file by the "Browse" button and click the "Upload File(s)" button.

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  • 9. I can't establish FTP connection, I constantly receive this response '500 Unable to service PORT commands'?

    Please enable "Passive mode" to your FTP Client! On FileZilla choose "Edit", then "Settings" look for "Passive Mode", choose "Use the server's external IP address instead". Click "OK" button.
    
    Now you are ready to FTP your account.

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  • 10. What are the upload limits on File Manager and FTP client for your free and paid hosting?

    Free accounts : File Manager - 15 MB, FTP - 15 MB
    Paid accounts : File Manager - 200 MB, FTP - no limit

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  • 11. How can I upload my website's content and are there any restrictions?

    You can upload your website using your favorite FTP software or the File Manager inside your Hosting Control Panel.
    
    If you use the Light File Manager, you would need to go inside your domain directory by clicking on it so the current folder is /home/www/yourdomain.ext. Then you should scroll down until you see a frame called "File Upload" and from there you can upload up to three files at once.
    
    If you use the Advanced File Manager, you would need to double-click on your domain directory and then in the navigation bar (located on top) there is an "Upload" button. Click on it and a window will pop-up. Then go to "Browse" and select the files you want to upload. When you select all your website files click on the "Send" button.
    
    If you have not created your website yet, we would recommend you to check out the Zacky Tools Installer (Hosting Control Panel -> Website Manager -> Zacky Tools Installer). With it you can install Joomla or WordPress on all shared hosting plans for less then a minute. On the paid shared hosting accounts there are more software packages available for installation

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  • 12. Why I constantly receive FTP error: Response: 426 Transfer aborted. Operation not permitted.

    This error message normally occurs on free type accounts. In this case the error message is generated due to to the size of the file - it is bigger than 15MB which exceeds the file size limit on the free type account.

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  • 13. My website returns "Parse error: syntax error, unexpected T_STRING...", how can I fix it?

    You will need to create a file ".htaccess" inside your domain directory (for example: /home/www/yourdomain.ext/.htaccess with the following contents:
    RemoveHandler .htm .html
    
    If you have a paid hosting account and you do not want to use or create .htaccess file to fix the error, go to your Hosting Control Panel -> Website Manager -> PHP Settings and click on the HERE link from "Click HERE to edit your php.ini file.". Then search for the php.ini directive "short_open_tag" and set it from "On" to "Off" and click "Save" to apply the changes.

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  • 14. How can I find out whether my website is working properly for everyone?

    There are many ways to check the availability of your website. Below are just some of them:
    

    1. Use a proxy – for example try opening your website through http://proxy.org/ or http://sitesurf.net/
       When browsing through proxy you are viewing a website using external IP address, meaning you can see your website using different computer from another network.
    2. Use a website tool that checks for statuses of other websites – for example http://downforeveryone.com/
       If this website shows that the website is UP, but you are unable to connect to your site, please contact your Internet Service Provider as soon as possible and explain the problem to them. They should be able to assist you.

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  • 15. I have mistakenly erased my site files and was wondering if I can get a backup of my files?

    In order to get a backup of your databases or files please visit the Backup Restore Requests tool. You can find it on the home page of your Hosting Control Panel in the Support Center Section. Please take some time to read the instructions on how to use the Backup Section before making your first backup request.
    
    Note: Backups are not available for free shared hosting plans and there are no e-mail backups.

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  • 16. Why does my website look different on different browsers?

    The problem comes from the fact that different browsers parse HTML and CSS differently. You can search on the internet for some tips on how to make your site look relatively the same on different browsers.
    One way is using percentages instead of fixed widths to make the page automatically expand to the size of the users screen.
    You can use the following free tool to assist you in getting your website correctly displayed across multiple browsers and operating systems:
    https://browserlab.adobe.com/
    
    If you want to see how your page displays across multiple browsers and operating systems without installing them, you will find the following website very useful: http://browsershots.org/

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  • 17. I have made ASP.NET website, but when I access it it through a browser the Default.aspx is not displayed?

    This problem can be resolved in a very elegant way using a .htacess file. The content of the .htaccess file should be:
    Redirect 302 /index.html http://your_asp_site.com/Default.aspx
    
    If you want to change the directory index in the future so it loads "Test.aspx" for example, you should just replace the "Default.aspx" string with "Test.aspx" in the .htaccess file.

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  • 18. I am trying to upload my website with Dreamweaver, but I cannot connect?

    Use the following Dreamweaver FTP settings:
    
    

    • Access: FTP
    • FTP Host: yourdomainname.ext
    • Host Directory: Leave it blank or write '/'
    • Login: Your FTP Username
    • Password: Your FTP Password

    
    Use Passive FTP should be checked or you won't be able to connect.

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  • 19. I am trying to upload my website with FileZilla, but I cannot connect?

    Use the following FileZilla FTP settings:
    
    

    • Host: yourdomainname.ext
    • Username: Your FTP Username
    • Password: Your FTP Password

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  • 20. I am trying to upload my website with SmartFTP, but I cannot connect?

    Use the following SmartFTP settings:
    
    

    • Address: yourdomainname.ext
    • Login: Your FTP Username
    • Password: Your FTP Password

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  • 21. I am trying to upload my website with WinSCP, but I cannot connect?

    Use the following WinSCP FTP settings:
    
    

    • Host: yourdomainname.ext
    • User name: Your FTP Username
    • Password: Your FTP Password
    • File protocol: FTP & No encryption

    hide answer
  • 22. I am trying to upload my website with CoreFTP, but I cannot connect?

    Use the following CoreFTP settings:
    
    

    • Site Name: Your Site Name
    • Host/IP/URL: yourdomainname.ext
    • User name: Your FTP Username
    • Password: Your FTP Password
    • Port: 21
    • Connection: FTP

    hide answer
  • 23. I am trying to upload my website with WS_FTP, but I cannot connect?

    Use the following WS_FTP settings:
    
    

    • Site Name: yourdomainname.ext
    • Host name: yourdomainname.ext
    • User ID: Your FTP Username
    • Password: Your FTP Password

    hide answer
  • 24. I am trying to upload my website with FireFTP, but I cannot connect?

    Use the following FireFTP settings:
    
    

    • Account Name: Your Site Name
    • Host: yourdomainname.ext
    • User name: Your FTP Username
    • Password: Your FTP Password

    hide answer
  • 25. I cannot connect establish FTP connection, what should I do?

    If you still can't connect you should check your Firewall Settings and see whether your FTP program is blocked. Also consider contacting your ISP as they might be blocking port 21, which is the default FTP port.

    hide answer
• Database Management

  • 1. How can I connect to my MySQL/PostgreSQL database? What settings should I use for my script/software?

    MySQL/PosgreSQL database connection can be established with script/software hosted only on your web hosting account (meaning no remote access is allowed due to security reasons). The following settings are needed:
    
    

    • DB Host : See your MySQL/PostgreSQL Manager section under DB Host column.
    • DB Port : 3306(for MySQL) / 5432(for PostgreSQL)
    • DB Name : The database name you have assigned, listed inside MySQL/PostgreSQL Manager section of your control panel.
    • DB Username : The database username you have assigned, listed inside MySQL/PostgreSQL Manager section of your control panel.
    • DB Password : The database password you have assigned.

    hide answer
  • 2. How can I access my database online?

    Login your contorl panel, click on the phpMyAdmin/phpPgAdmin icon, then use the following credentials:
    
    

    • Username : The database name you have assigned, listed inside MySQL/PostgreSQL Manager.
    • Password : The database password you have assigned.

    hide answer
  • 3. I can't establish MySQL connection and get this error: "Warning: mysql_connect(): Can't connect to local MySQL server through socket '/var/run/mysqld/mysqld.sock' (2) ?

    Due to security reasons on the shared hosting we do not allow database socket connections, please use MySQL settings to establish connection (please refer to previous help question).

    hide answer
  • 4. I am trying to access mysql via SSH command line, what is the path to mysql command via SSH?

    The command line is as follows: mysql -h db_host_name -D db_name -u db_username -psomepass

    hide answer
  • 5. The SQL server is rejecting any INSERT queries. Why?

    Please note that some of our hosting packages have a set limit for maximum database size. If you have reached the limit, the sql server will reject any inserts. You can easily monitor your databases usage following the steps:
    
    1. Login to your control panel.
    2. Go to Website Manager.
    3. Depending on the type of database, click on MySQL Manager or PostgreSQL Manager.
    
    You will be presented with a screen which contains a list of your current databases and a form through which you can create new databases. You can monitor the current database usage from the list and particularly the "Space Quota" and "Used Space" columns.

    hide answer
  • 6. Why in phpMyAdmin there is an error message "You have no privileges"?

    The only privileges that your database does not have are CREATE and new databases. If you wish to add new databases, please use the MySQL Manager.

    hide answer
  • 7. Is InnoDB storage engine supported?

    Due to technical reasons it is impossible to run innoDB on a shared hosting environment.
    
    If you wish to use innoDB on your website you should consider upgrading to one of our VPS plans (Hosting Control Panel -> Buy Services -> Order Server). By subscribing for a VPS plan you will be the only user on the server, thus you can install and use innoDB engine. Please note however that Linux administration skills are recommended for maintaining VPS.

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  • 8. Can I manage my database created through the Hosting Control Panel from my local computer?

    Access to the MySQL and PostgreSQL servers has been restricted on all shared hosting plans. If you want to manage your MySQL or PosgreSQL databases, please do so from the phpMyAdmin and phpPgAdmin sections from your Hosting Control Panel -> Website Manager.

    hide answer
  • 9. How can I export a database using phpMyAdmin?

    Log into phpMyAdmin from your Control Panel->Website Manager section using your Database Username and Database Password. Once you are inside the phpMyAdmin application click on the Export link and choose to export the database in SQL file. Last you should click on the Go button.

    hide answer
  • 10. How can I export a database using SSH?

    You need to create a SSH account from your Control Panel -> Website Manager -> SSH Manager section.
    
    To export a database use your configured SSH account by executing the following command through SSH:
    mysqldump -h [DB HOST] -u [DB USER] -p[DB PASS] [DB NAME] > /home/www/database.sql
    
    All the database settings - [DB HOST], [DB USER], [DB PASS] and [DB NAME] should be written exactly as they are displayed in your Hosting Control Panel -> MySQL Manager section.
    
    The database will be exported into your hosting account and you will be able to find it at /home/www/database.sql.
    You can change the export path by simply editing the last part of the command.

    hide answer
  • 11. How can I import a database using phpMyAdmin?

    Log into phpMyAdmin from your Control Panel -> Website Manager section using your Database Username and Database Password.
    For phpMyAdmin 3 click the Import button.
    For phpMyAdmin 2 click the 'SQL' square button and a dialog box will prompt with an option to browse for a SQL file of your database and click on the 'Go' square button.
    
    Note: You should make some slight modifications to your database.sql file prior the import. You need to remove the CREATE DATABASE and USE commands at the first lines of your database.sql file. The lines in question are shown below. Be advised that for phpMyAdmin 3 you need to remove the CREATE DATABASE line and update the USE command so it uses your MySQL User listed in the MySQL Manager section of your Hosting Control Panel.
    
    −− CREATE DATABASE 'username_db' DEFAULT CHARACTER SET XXXX COLATE XXXX;
    −− USE username_db;
    
    Note: If your database backup/dump is too big and you are unable to import it using phpMyAdmin, try using the method listed below.

    hide answer
  • 12. How can I import a database using SSH?

    You need to create a SSH account from your Control Panel -> Website Manager -> SSH Manager section.
    
    Your database backup/dump can be imported using your configured SSH account by executing the following command through SSH:
    mysql -h [DB HOSTNAME] -u [DB USERNAME] -p[DB PASSWORD] [DB NAME] < /home/www/database.sql
    All the database settings - [DB HOST], [DB USER], [DB PASS] and [DB NAME] should be written exactly as they are displayed in your Hosting Control Panel -> MySQL Manager section.
    
    The dumpfile should be uploaded into your hosting account and the path /home/www/database.sql may vary depending on the place you uploaded the dump of your database. For example if you have uploaded your MySQL dump file at /home/www/yourdomain.ext/backups/database.sql you should edit the command to look like this:
    
    mysql -h [DB HOSTNAME] -u [DB USERNAME] -p[DB PASSWORD] [DB NAME] < /home/www/yourdomain.ext/backups/database.sql
    
    Note: You should make some slight modifications to your database.sql file prior the import. You need to remove the CREATE DATABASE and USE commands at the first lines of your database.sql file. The lines in question are shown below:
    
    −− CREATE DATABASE ‘username_db’ DEFAULT CHARACTER SET XXXX COLATE XXXX;
    −− USE username_db;

    hide answer
• Email Management

  • 1. How can I create an email account?

    To create a working email account you need to have a domain and/or corresponding subdomain. Once you have that, go inside your Email Manager menu and enter the email account name and password and click on the "Create E-mail" button.
    
    Note: Please note that due to security limitations free accounts can only send up to 30 emails per month! With free accounts you can create email accounts only if you have a domain name!

    hide answer
  • 2. What will happen if I delete a mailbox?

    Deleting a mailbox will delete the selected mailbox along with all e-mail aliases, e-mail filters assigned to it.

    hide answer
  • 3. What is a mailbox?

    The physical folder where your incoming email messages are stored.

    hide answer
  • 4. How can I set a quota to an email account?

    To assign a quota to an e-mail account, you should following the instructions below:
    
    1. Login to your control panel.
    2. Go to E-Mail Manager .
    3. Click on E-Mail Accounts .
    
    You should click on the Change Quota button underneath the Options tab.
    
    Note: The maximum mailbox quota you can set is 1024 MB (= 1 GB).

    hide answer
  • 5. I can't send e-mail. All outgoing e-mails are being rejected. Why?

    Please make sure in the account properties of the Outlook Express / MS Outlook you have checked the box "My server requires authentication". Please note that if you are using different email client the settings might be different (please refer to the questions further below).

    hide answer
  • 6. What are my POP3/IMAP settings to configure it with email client?

    The mail settings are as follows:
    
    

    • Username : Your e-mail address
      
    • Password : Your e-mail password
      
    • POP3/IMAP Server : mboxhosting.com (for paid clients) or free.mboxhosting.com (for free clients)
      
    • SMTP Server : mboxhosting.com (for paid clients) or free.mboxhosting.com (for free clients)
      

    
    

    hide answer
  • 7. I can't send e-mail. The error I receive is "Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue receiving this message, contact your server administrator or Internet service provider (ISP)."

    First make sure you have checked in the account properties of the Outlook Express / MS Outlook the option "My server requires authentication". Please note that if you are using different e-mail client the settings might be different.
    
    If not, proceed to the following test. Open Command Prompt (Windows -> Start menu -> Run -> type "cmd") and type:
    For paid clients:
    telnet mboxhosting.com 25
    For free clients:
    telnet free.mboxhosting.com 25
    Next press "Enter"
    
    If you do not get response 220 mboxhosting.com mail server or 220 free.mboxhosting.com mail server this means your PC (Firewall or Antivirus Program) blocks port 25 and thus filters your outgoing emails.
    
    Solution: Disable the option of your/your network firewall to block port 25, contact system administrator, ISP or Antivirus Program producer for help on how to disable port 25 filtering. Alternatively you may use port 587.

    hide answer
  • 8. I can't send e-mails. It seems that the POP3/IMAP connection is not working. Please help?

    In order to check, if your email client does connect to POP3, please observe the following steps :
    
    

    1. Open Command Prompt from Windows -> Start button -> Run -> type "cmd", a black dialog box will open the so called Command Prompt
    2. For paid clients type:
       telnet mboxhosting.com 110
       For free clients type:
       telnet free.mboxhosting.com 110
       Next press "Enter"
       

    
    You should receive - OK status, this means POP3 is working and connection is ok to the mail server.
    
    
    In order to check if your email client does connect to IMAP, do the following :
    
    

    1. Open Command Prompt from Windows -> Start button -> Run -> type "cmd", a black dialog box will open, this is the so called Command Prompt
    2. For paid clients type: telnet mboxhosting.com 143
       For free clients type:
       telnet free.mboxhosting.com 143
       Next press "Enter"
       
    .

    
    You should receive - OK status, this means IMAP is working and connection is ok to the mail server.

    hide answer
  • 9. I am unable to use PHP mail() function from my paid hosting account, why?

    Here is a script example you can test php mail function with:
    
    

    <?php
    $to = "you@yourdomain.com";
    $subject = "Hi!";
    $body = "TEST";
    $headers = "MIME-Version: 1.0\r\n";
    $headers .= "Content-type:text/html;charset=UTF-8\r\n";
    $headers .= "From: You <you@yourdomain.com>\r\n";
    
    if(mail($to,$subject,$body,$headers)) {
    echo "MAIL - OK";
    } else {
    echo "MAIL FAILED";
    }
    ?>

    
    This script is sending email (to you@yourdomain.com) and printing "MAIL - OK" on the page.
    
    Tip: Please note that the 'From' header should be an existing email account inside your Email Manager of your Hosting Control Panel.

    hide answer
  • 10. How to set up email forwarding?

    To set up forwarding for all emails coming to any@yourdomaindomain.com to be forwarded any@anydomain.com, do the following:
    
    

    1. Go to your Control Panel -> E-mail Manager section -> E-mail Filters menu;
       
       
    2. If you want all emails sent to any@yourdomaindomain.com to be forwarded to any@anydomain.com, these are the correct settings in the E-mail Filters menu:
       
       E-mail : any@yourdomaindomain.com (choose from the drop down menu)
       
       Rule description : any@anydomain.com type any explanation for this rule
       
       Filter priority : any not already taken from 1 to 500, start from 1
       
       Set filter criteria: 'Addressed To' ,type any@yourdomaindomain.com
       
       Action to be taken : 'Forward message to e-mail' any@anydomain.com

    
    If you want the emails sent to any@yourdomaindomain.com, to be forwarded to any@anydomain.com, and in the same time kept in any@anydomaindomain.com as well, just specify the email where you need emails to be forwarded (any@anydomain.com) and check option 'after that continue filtering.'

    hide answer
  • 11. How can I add an e-mail alias?

    To add an e-mail alias, you should follow the instructions below:
    
    1. Login to your control panel.
    2. Go to E-Mail Manager .
    3. Click on E-mail Aliases .
    
    You will be forwarded to a page where you will find a list of your current e-mail aliases. To add the alias, you will have to complete the form.

    hide answer
  • 12. How can I access my Webmail?

    Webmail is accessible from http://mail.yourdomain.com* and also from your hosting panel, Webmail section. Login to Webmail with your e-mail address and password.
    
    *replace yourdomain.com with your hosted domain name

    hide answer
  • 13. Example contact form (form-to-mail).

    Our servers require SMTP authentication, which in plain English means you will have to use any of your e-mail accounts, created within the E-mail Manager -> E-mail Accounts section from your control panel.
    You can see the code of an example contact form below(contact.html):
    
    

    <html>
    <head>
    <title>
    Contact form
    </title>
    </head>
    <body>
    <center>
    <font size="5">
    <b>
    Contact form
    </b>
    <br>
    <br>
    </font>
    <form method="POST" action="mailer.php">
    Subject:
    <input type="text" name="subject" size="20">
    <br>
    <br>
    Name:
    <input type="text" name="name" size="20">
    <br>
    <br>
    E-mail:
    <input type="text" name="email" size="20">
    <br>
    <br>
    Message:<br>
    <textarea rows="9" name="message" cols="30">
    </textarea>
    <br>
    <br>
    <input type="submit" value="Send" name="submit">
    </form>
    </center>
    </body>
    </html>
    

    
    To have the form working you will also have to create a file called mailer.php with the below code:
    
    

    <?php
    if(isset($_POST['submit'])) {
    
    $myemail = "youremail@yourdomain.com"; Caution: replace youremail@yourdomain.com with a vaild one you created in Email Manager
    $subject = $_POST['subject'];
    $name = $_POST['name'];
    $email = $_POST['email'];
    $message = $_POST['message'];
    $headers = "From:Contact Form <$myemail>\r\n";
    $headers .= "Reply-To: $name <$email>\r\n";
    
    echo "Your message has been sent successfully!";
    mail($myemail, $subject, $message, $headers);
    
    } else {
    
    echo "An error occurred during the submission of your message";
    
    }
    ?>
    

    
    If you already have a non-working contact form try adding the following variables and check if it works:
    
    

    $mymail = "youremail@yourdomain.com";
    $headers = "From:Contact Form <$myemail>\r\n";
    $headers .= "Reply-To: $name <$email>\r\n";
    mail($mymail, $subject, $message ,$headers);
    

    
    NOTE : The Reply-To header could be set with different variable than $email, depending on the contact form itself.
    
    If your contact form already has the $header or $headers variable you will have to add the code with the following change:
    
    

    $mymail = "youremail@account.com";
    $headers = "From:Contact Form <$myemail>\r\n";
    $headers .= "Reply-To: $name <$email>\r\n";
    mail($mymail, $subject, $message ,$header);
    

    
    NOTE: The Reply-To header could be set with different variable than $email, depending on the contact form itself.
    
    If you wish the messages from the contact form to be received in e-mail box which is not on our servers just replace the $mymail in the mail() function with the e-mail where the e-mails should be sent to.

    hide answer
  • 14. I added an autoreply, but it is not working, can you help me?

    In order to have the autoreply working you should go to the E-mail Filters section and then add the following filter:
    Email:youremail@yourdomain.ext
    Rule description: type any explanation for this rule
    Priority: any not already taken from 1 to 500, e-mail filters start from 1
    Set filter criteria: Select the Addressed to youremail@yourdomain.com
    Action to be taken: Select the "Reply using the following autoreply:" then click on the "Show Autoreplies" button and select any of the displayed auto-replies.
    Press the "Add New E-mail Filter" and your auto-reply is now enabled.

    hide answer
  • 15. How can I setup an email account on MS Outlook?

    Follow the steps below:
    
    

    1. Open Outlook Express.
       
       
    2. Click on the Tools from the toolbar and select the Accounts... from the drop down menu.
       
       
    3. Click on the Add button and then press Mail...
       
       
    4. Write the name you want to be displayed when your email is received (your first and last names or your company name), press the Next button.
       
       
    5. Write down your email address (anything@yourdomain.ext), press the Next button.
       
       
    6. Fill the following information in the forms:
       My incoming mail server is a IMAP server.
       For paid clients:
       Incoming mail (POP3, IMAP) server: mboxhosting.com
       Outgoing mail (SMTP) server: mboxhosting.com
       For free clients:
       Incoming mail (POP3, IMAP) server: free.mboxhosting.com
       Outgoing mail (SMTP) server: free.mboxhosting.com
       Press the Next button.
       
       
    7. Fill the following information in the forms:
       Account name: anything@yourdomain.ext
       Password: the password for this email account anything@yourdomain.ext
       Remember password: Checked
       Log on using Secure Password Authentication (SPA): Unchecked
       Click the Next button.
       
       
    8. Click Finish and start using your e-mail account.

    hide answer
  • 16. How can I setup an email account on Outlook Office 2003?

    Follow the steps below:
    
    

    1. Open Outlook Office 2003.
       
       
    2. Click on the Tools button from the toolbar and select the E-mail Accounts... from the drop down menu.
       
       
    3. Click on the Add a new e-mail account radio button and press Next.
       
       
    4. Click on the IMAP radio button and press Next.
       
       
    5. Fill the following information in the forms:
       User Information:
       Your Name: Write the name you want to be displayed when your email is received (your first and last names or your company name)
       E-mail Address: anything@yourdomain.ext
       Server Information:
       For paid clients:
       Incoming mail (POP3, IMAP) server: mboxhosting.com
       Outgoing mail (SMTP) server: mboxhosting.com
       For free clients:
       Incoming mail (POP3, IMAP) server: free.mboxhosting.com
       Outgoing mail (SMTP) server: free.mboxhosting.com
       Logon Information:
       Username: anything@yourdomain.ext
       Password: the password for your anything@yourdomain.ext e-mail account
       Logon using Secure Password Authentication: Unchecked
       Click the Next button
       
       
    6. Now click on the More Settings... button which is in the bottom right corner.
       A new window will prompt.
       Click on the second Tab (Outgoing Server) and enable the "My outgoing server (SMTP) requires authentication"
       Then click on the "Log on using" radio button and fill the following information in the forms:
       Username: anything@yourdomain.ext
       Password: the password for your anything@yourdomain.ext e-mail account
       Logon using Secure Password Authentication: Unchecked
       
       
    7. Click OK and then click Next.
       
       
    8. Click Finish and start using your e-mail account.

    hide answer
  • 17. How can I setup an email account on Windows Mail?

    Follow the steps below:
    
    

    1. Open Windows Mail.
       
       
    2. Click on the Add e-mail account link.
       
       
    3. Fill the following information in the forms:
       Account Information:
       E-mail Address: anything@yourdomain.ext
       Password: the password for your anything@yourdomain.ext e-mail account
       Remember password: Checked
       Display Name: Write the name you want to be displayed when your email is received (your first and last names or your company name).
       Manually configure server settings for e-mail account: Checked
       Press the Next button.
       
       
    4. Fill the following information in the forms:
       Incoming Server Information
       My incoming mail server is a IMAP server.
       For paid clients:
       Incoming mail (IMAP) server: mboxhosting.com Port: 995
       For free clients:
       Incoming mail (IMAP) server: free.mboxhosting.com Port: 995
       This server requires a secure connection (SSL): Yes
       Log on using Clear text authentication
       Login ID (if different from e-mail address): anything@yourdomain.ext
       Outgoing Server Information
       For paid clients:
       Outgoing mail (SMTP) server: mboxhosting.com Port: 465
       For free clients:
       Outgoing mail (SMTP) server: free.mboxhosting.com Port: 465
       This server requires a secure connection (SSL): Yes
       My outgoing server requires authentication: Checked
       Click Next
       
       
    5. Click Finish and start using your e-mail account.

    hide answer
  • 18. How can I setup an email account on Mozilla Thunderbird?

    Follow the steps below:
    
    

    1. Open Mozilla Thunderbird.
       
       
    2. Click on Tools from the top bar and select the Account Settings… from the drop down menu.
       
       
    3. Click on the Account Actions button on the bottom left corner of the Account Settings window and press Add Mail Account
       
       
    4. Fill the following information in the forms:
       Your name: (Your first and last names or your company name)
       E-mail address: anything@yourdomain.ext
       Password: Your e-mail password
       Click Continue.
       
       
    5. Fill the following information in the forms:
       Username: anything@yourdomain.ext
       For paid clients:
       Incoming mail (IMAP) server: IMAP 995 mboxhosting.com
       Outgoing mail (SMTP) server: SMTP 465 mboxhosting.com
       For free clients:
       Incoming mail (IMAP) server: IMAP 995 free.mboxhosting.com
       Outgoing mail (SMTP) server: SMTP 465 free.mboxhosting.com
       Click Re-test Configuration and then click on the Create Account button.
       
       
    6. When the e-mail account is added you would need to change the SMTP settings for your e-mail account.
       Go to Account Settings… as described in 2), but this time click on the Outgoing Server (SMTP) from the left-hand side of the Account Settings window and then press the Edit button for your outgoing mail server – mboxhosting.com or free.mboxhosting.com
       
       
    7. Fill the following information in the forms:
       Description: anything@yourdomain.ext
       Server name and Port should be correct according to 5)
       Connection security: SSL
       Authentication method: Password, transmitted securely
       User Name: anything@yourdomain.ext
       Click the OK button
       
       
    8. The configured in 7) SMTP details should be updated by going to the Account Settings of the e-mail account anything@yourdomain.ext by simply clicking on it from the left-hand side of the window.
       On the bottom of the main frame you should select anything@yourdomain.ext – mboxhosting.com (for paid clients) or free.mboxhosting.com (for free clients) as your Outgoing Server (SMTP) and start using your e-mail account.
       
       

    hide answer
  • 19. I am trying to establish SSH connection to my hosting account, but I cannot connect?

    You should use the following details:
    
    Host: yourdomainname.ext
    Port: 22
    Login: Your SSH Username
    Password: Your SSH Password
    
    We can recommend the following SSH clients – PuTTY and FireSSH:
    You can download PuTTY for free from here -> http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html
    You can download FireSSH for free from here -> http://firessh.mozdev.org/

    hide answer